Policies

LATE, NO-SHOW, AND CANCELLATION
WE GET IT, SH*T HAPPENS.  OUR CANCELLATION POLICY IS 12 HOURS BEFORE CLASS. PLEASE CANCEL YOUR RESERVATION PRIOR TO THIS 12 HOUR WINDOW IN ORDER TO AVOID LOSING YOUR PURCHASED CLASS OR ACCRUING A CANCELLATION FEE OF $15. UNFORTUNATELY, WE CANNOT MAKE ANY EXCEPTIONS TO THIS RULE.
PLEASE ARRIVE 15 MINUTES BEFORE YOUR CLASS BEGINS. YOUR BIKE WILL BE GIVEN AWAY AT THE START OF CLASS IF YOU ARE NOT PRESENT. IF YOU WILL BE LATE, PLEASE CALL US AND WE WILL HOLD YOUR BIKE FOR UP TO FIVE MINUTES. LATE ENTRY AFTER 10 MINUTES WILL NOT BE PERMITTED. NEW RIDERS MUST ARRIVE A MINIMUM OF 15 MINUTES PRIOR TO CLASS START TIME. THIS IS SO WE CAN GET YOU SET UP ON YOUR BIKE PROPERLY FOR YOUR SAFETY AND IN CONSIDERATION OF THE OTHER RIDERS.   IN THE EVENT THAT CLASS IS CANCELED DUE TO INCLEMENT WEATHER OR UNFORESEEN CIRCUMSTANCES,  YOU WILL BE NOTIFIED BY PHONE AND/OR EMAIL AND CREDITED FOR THAT CLASS.  MOBCYCLE FOLLOWS PORTLAND PUBLIC SCHOOL SNOW POLICIES BUT HAS THE ULTIMATE DISCRETION TO CANCEL CLASSES OR ADJUST THE SCHEDULE AS NEEDED.  WHEN A SNOW POLICY IS IN EFFECT, THE LATE CANCEL WINDOW WILL BE CHANGED TO ONE HOUR PRIOR TO CLASS BEGINNING. IF THERE IS A LATE START, THIS ONE HOUR POLICY IS ONLY IN EFFECT DURING THE DELAYED START TIME.  TO AVOID THE FEE, PLEASE CANCEL AT LEAST ONE HOUR IN ADVANCE.  THE NO SHOW FEE WIT NOT BE WAIVED AND YOU WILL LOSE YOUR CLASS IF YOU FAIL TO CANCEL ONE HOUR IN ADVANCE.

WAIT-LIST
IF YOU SIGN UP FOR THE WAITLIST, IT’S JUST LIKE SIGNING UP FOR CLASS. SO, IF YOU SIGN UP, SHOW UP. IF YOU GET INTO CLASS BUT CANCEL WITHIN THE 12 HOUR WINDOW, YOU WILL BE CHARGED. IF NO SPOTS IN CLASS BECOME AVAILABLE, YOU WILL NOT BE CHARGED FOR CLASS.  IF YOU ARE UNSURE IF YOU’LL BE ABLE TO MAKE IT TO CLASS, DON’T BOOK IN ADVANCE OR JOIN THE WAITLIST. INSTEAD, SHOW UP TO THE STUDIO BEFORE THE CLASS, OFTENTIMES THERE ARE OPEN BIKES RIGHT BEFORE CLASS BEGINS.

AUTO PAY
ONCE AUTO RENEW IS SET UP, CANCELING MUST BE DONE BY EMAIL TO [email protected] OR [email protected]MOBCYCLE.COM.  LEAVING A MESSAGE ON OUR PHONE WILL NOT BE A SUFFICIENT CANCELLATION. WE NEED 30 DAYS NOTICE TO CANCEL AN UNLIMITED MEMBERSHIP. NOTE: IF THERE IS A COMMITMENT TIME FRAME INCLUDED IN YOUR MEMBERSHIP TYPE, YOU ARE RESPONSIBLE FOR FULFILLING THAT COMMITMENT.

REFUND/EXTENSION ON PACKAGES
ALL SALES ARE FINAL. ALL PACKAGES ARE NON-REFUNDABLE AND NON TRANSFERABLE. OUR CLASSES NEVER EXPIRE.

CHARGES
• CLASSES MUST BE PURCHASED IN FULL BEFORE THE START OF CLASS. IF YOU DO NOT PURCHASE A CLASS IN ADVANCE, YOU WILL BE CHARGED FOR A SINGLE RIDE UPON THE START OF CLASS.
• SHOES ARE AVAILABLE TO RENT FOR $2 PER CLASS
• WATER IS AVAILABLE FOR PURCHASE FOR $2
• ALL MERCHANDISE IS NON-REFUNDABLE

PHONES AND ELECTRONIC DEVICES
PHONES ARE NOT ALLOWED IN THE STUDIO. PHONES SHOULD BE TURNED TO SILENT IN THE LOBBY. IF YOU ARE “ON CALL” OR NEED TO BE REACHED BY PHONE AT ALL TIMES, PLEASE LET THE FRONT DESK KNOW SO THAT WE CAN ACCOMMODATE YOU.  APPLE WATCHES MUST BE ON “THEATRE MODE.”

OUR COMMUNITY

  • ALL RIDERS MUST SIGN A WAIVER PRIOR TO THEIR FIRST RIDE.
  • PLEASE RESPECT YOUR INSTRUCTORS AND FELLOW STUDENTS, HAVE FUN & RIDE TOGETHER.
  • NO PHONES IN THE SPIN ROOM. 
  • PLEASE DON’T TALK DURING CLASS.
  • IF YOU MUST LEAVE EARLY, PLEASE LET YOUR INSTRUCTOR KNOW AHEAD OF TIME AND LEAVE AFTER THE FINAL SONG AND BEFORE STRETCHING.
  • WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN ITEMS AT THE STUDIO. WE WILL HOLD LOST & FOUND ITEMS FOR 48 HOURS.
  • WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.